Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- use your Patient Access account (on the Patient Access website)
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- email the Dispensary on: nccg.nvsdispensary@nhs.net
- fill out a repeat prescriptions request form
- bring the paper form to the surgery and post it in the black postbox at any time
We do not take repeat prescription requests over the phone.
Any alterations required to your medication or where you wish to request a medication last given 12 months previously cannot be issued by the Dispensary, an appointment will need to be made with a Prescribing Clinician (Doctor, Nurse, Pharmacist).
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 days (or 7 days for Cawdells Pharmacy) after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. Please be aware we do not have an onsite pharmacist at the surgery.
Our Dispensary phone lines are open between 10am and midday and 4pm to 6pm. Please call 01832 732456 option 2
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription call us after 10am on 01832 732456
If you have a repeat prescription you will be asked to attend for a review, this could include blood test and blood pressure monitoring.
Please check your repeat slip as this will inform you of when your review is due.
Please be aware your review needs to be completed as part of your ongoing care. If the surgery does not hear from you about your review your medication will be issued on a weekly basis.
Find out more about prescription charges (nhs.uk).
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
When returning medication please remove from all cartons unless it is a controlled drug (eg.Morphine)
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.