Nene Valley Surgery
Green Lane, Thrapston, Northants NN14 4QL
Telephone: 01832 732456
Out of Hours: Tel: 111

First Call - support at home service from The British Red Cross

The First Call service offers practical and emotional support for people in their own homes, helping people to regain their independence whilst maintaining their dignity. This service is available for up to eight weeks.

First Call offers:

  • Companionship and social visits by our staff and volunteers, or by telephone support if visits are not required.
  • Support with practical tasks including shopping
  • Assistance with filling in forms
  • Signposting to other organisations for additional support

Referrals can be accepted from individuals, family members, friends, neighbours and health care professionals. If you have any patients you believe would benefit from our service, please contact the office on 0845 054 7171 or alternatively you can refer via email The only requirement is if you are making a referral on behalf of someone please ensure they have given permission.

The First Call service is delivered by trained staff and volunteers. Full training is provided enabling volunteers to carry out their role with support from British Red Cross staff.